ADMINISTRATOR
Program effectiveness
The metrics that prove online learning is working — and where to intervene.
Completion78%
Mastery (quiz average)86%
Attendance91%
Satisfaction94%
Did students actually learn and demonstrate mastery?
Module completion rate78% finish all 13 modules
Average quiz score86% (80% pass threshold)
First-attempt quiz pass rate74%
Pre → post skill growth+31 points on the communication rubric
Assignment submission rate94% of 26 assignments
Capstone pass rate89%
Rubric mastery by competencyListening 88% · Clarity 84% · Presence 79%
Are students showing up and staying active?
Live class attendance91% (97% with replays)
Weekly active students88% of enrolled
Average time on platform3 h 20 m per week
Discussion posts per student6.4 per module
Median days between logins1.8 days
Lesson video completion83% watched to the end
Is the cohort moving at the intended pace?
On-pace students72% at or ahead of schedule
Average days per module4.6 days
Time-to-first-lesson after unlock6 hours median
Stalled students (7+ days idle)6%
Module drop-off pointHighest at Module 7
Is teaching and feedback keeping up?
Average grading turnaround1.4 days
Feedback comments per submission3.2
Support tickets per 100 students9
First-response time4 h 10 m
Instructor office-hour utilization61%
Would students recommend the program?
Net Promoter Score+62
Course satisfaction rating4.7 / 5
Retention (enrolled → completed)82%
Refund / withdrawal rate3%
Confidence self-rating growth5.9 → 8.4 out of 10
Would-recommend rate94%
Does the program work for everyone, not just the top group?
Mobile-only learners completion71%
Completion gap, top vs. bottom quartile18 points
Assessment code redemption96% (CliftonStrengths & DiSC)
Accommodation requests fulfilled100%
Is the program sustainable?
Paid enrollments83 seats at $150
Enrollment → activation (first lesson)96%
Cohort fill rate87% of seats sold
Cost per completed studentTracked per cohort